What is the refund policy?
You may drop a course and receive a full refund minus a $40 drop processing fee¡ªif you do this before your course drop deadline. Here is the timeframe for dropping:
Classroom, live-online, or flexible courses with 5 or more sessions
If your course meets five times or more, you must drop the course prior to the start of the second session for a full refund minus the drop processing fee. If you register for a course on or after the second session, no refunds will be available.
Classroom, live-online, or flexible courses with 4 or fewer sessions
If your course meets four or fewer times, you must drop the course three business days before the start of the course for a full refund minus the drop processing fee.
Self-paced online courses
In self-paced online courses, you have six business days after the course start date to work with the first module in the series and still receive a full refund minus the drop processing fee. After the six days or the start of module two, you are no longer eligible for a refund.
Exceptions to the refund policy
If the refund deadline for a course has passed, a petition for exception may be submitted. It must be supported by special circumstances such as a personal or family illness, injury, or hospitalization. Proper documentation of the special circumstance is required. °®¶¹´«Ã½ Extension reserves the right to approve or deny any such request.
The deadline for receiving a refund for PMP? Examination Preparation: 35 Hour is different than stated above. It is set out in the course description.
To request an exception
°®¶¹´«Ã½ Silicon Valley Extension is a self-supporting organization
We take your enrollment into account when deciding whether to run a course. °®¶¹´«Ã½ Extension does not receive state funds to support our professional development programs. This refund policy is necessary for us to maintain the lowest possible fees for all students.