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General Questions
10% Referral discount
Friends don¡¯t let friends miss out on savings. Current students & alumni How do I get started? Both current students and
Can I get help after hours?
Our Student Services Department is available to help answer questions and help with issues Monday through Friday, 8 a.m
Can I transfer these units / credits?
Yes! Many of our courses provide University of California units that you can seamlessly transfer to other colleges and
Do I need a doctor¡¯s note to miss class, if I¡¯m not feeling well?
Students don¡¯t need a medical note to miss a class, however the Academic Review Committee may require a physician¡¯s note
International Questions
Am I allowed to do OPT or paid internships during my studies as an F-1 student?
Our F-1 students may only do paid work after completing their studies. Almost all of our students are approved for OPT
Are my international vaccine and booster accepted for UC campus access?
Several international vaccination options are accepted for access to °®¶¹´«Ã½ Silicon Valley Campus and other University of
Are there any enrollment requirements for international students?
Education You must have a college degree. This could be an associate¡¯s, bachelor's, master's, doctorate, or another
Can I pay easily from outside the U.S.?
Yes. °®¶¹´«Ã½ Silicon Valley Extension partners with Flywire, an international payment facilitator, to help you pay your
Transcript questions
How do I request a transcript?
We are pleased to partner with Parchment, a full-service transcript company that provides a secure way to order
When will I receive my transcript?
Ordering you transcript from Parchment, a full service transcript company, is quick, easy to use, and available 24/7
Refund questions
What fees are non-refundable?
Registration fees, certificate and award application fees, and special requests are not refundable. Refunds are put on
What happens if my course is cancelled?
From time to time, we may have to discontinue, postpone, or combine courses, programs, and/or change instructors without
What is the refund policy?
You may drop a course and receive a full refund minus a $40 drop processing fee¡ªif you do this before your course drop
When can I drop a course?
You're enrolled in a course but now you need to drop it. What's next? Step 1 ¡ª Find the refund deadline that applies to
Enrollment Questions
Can I be put on a waitlist if the class I want is full?
Yes, you have the option to be added to a waitlist. If a space becomes available, you will be notified. You may enroll
Can I drop and transfer to another section of the same course?
Swapping sections and courses If you want to stay in a course but switch to another section, or switch from one course
Can I go to the first course without enrolling?
No, you must be enrolled to attend a class.
grades questions
Can I change my grade option after the course begins?
Yes; you have up until the final course day to request a change in grade status. However, courses paid by most employers
Can I get my grade early?
Unfortunately, we are unable to process individual grades before the rest of the class is graded. You can find more
Can I receive an Incomplete grade?
Under certain circumstances, an ¡°Incomplete¡± (¡°I¡±) may be authorized for students who are unable to complete a course
Can I receive continuing education units for my course?
Yes! Many of our courses are approved for professional certification or recertification credit through state and
Online questions
How do I access my online course?
You will use the Canvas platform to access the digital materials offered for your current courses. When do I get access
How do I log in and get started?
To log in to the Online Classroom Go to the Online Classroom. Enter your My °®¶¹´«Ã½X or Instructor Login. Enter your
How do I log in to my course on Canvas, the online classroom?
Getting access °®¶¹´«Ã½ Silicon Valley students can get access to the online classroom with this link, or via the log in
Live-Online v. Online ¡ª What's the difference?
Live-Online v. Online ¡ª What's the difference? Live-Online/Synchronous These courses meet in real time online via a
Passwords questions
How do I get a student account username and password?
New Students To create a °®¶¹´«Ã½ Silicon Valley Extension student account, Click on the Student Account Log In page. Click
certificates questions
Can I get a digital badge for my professional studies?
A digital badge for recently issued certificates, specializations, and a few of our certificate courses can be used to
Can I receive a certificate after completing one course?
There are a few courses that award certificates of completion. These include courses taught by our curriculum partners
How do I get my certificate or specialization?
You¡¯ve selected your certificate or specialization What's next? Step 1 ¨C Create a °®¶¹´«Ã½SV student account Creating an
How do I get my digital badge?
A digital badge for recently issued certificates, specializations, and two of our mentored certificate courses* can be
workforce questions
How do I choose my workforce courses?
Many or our partner agencies have students complete a Career Exploration Guide to determine which skills are needed for
How do I enroll into my courses (when I'm a workforce student)?
How do I enroll into my courses (when I'm a workforce student)? A member of the workforce team will enroll you into your
How do I find the prerequisites for a course?
There are a few places on the course page where students should check to find out about course prerequisites. Skills
How do I get approved for workforce funding?
°®¶¹´«Ã½ Silicon Valley Professional Education cannot approve workforce funding requests. We work closely with workforce